Original topic:

M51 restating issue.

(Topic created on: 08-29-2022 08:07 PM)
670 Views
Dev_Rinku
Active Level 4
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Galaxy M
My M51 autorestart issue from past 7 days.
 Its frequency is once daily and the time lag between two auto restarts is decreasing everyday. 
 Several users are facing the same issues after june security update.
 Its fault from samsung.. So Samsung must fix this issue like S20 and M31. 
12 Comments
JithinAjith
Expert Level 3
Galaxy M
Motherboard issue is not only for Exynos 9611. Same issue in M51 & A52. Auto restarting and bootloop issues. Motherboard issue is not solved by this method.
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cs_member8
Moderator
Moderator
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Galaxy M

Dear Samsung member,

Greetings from Samsung customer support.

Thank you for sharing your concern. We acknowledge your query and apologize for the same. And please follow the easy troubleshooting steps which might help to solve the issue.
Kindly use a genuine Samsung charger.

Note: We always recommend using a genuine Samsung charger for charging your device.
There are two methods to disable the auto-restart function
Method 1

Please follow the below steps:
Step1: Navigate to the app's screen and tap on Settings.
Step2: Tap on General management.
Step3: Tap on Reset.
Step4: Disable Auto restart (if enabled).
Step5: Auto-restart disabled.

Please follow the below steps:
Step1: Go to "Settings"
Step2: Tap on "Battery and device care"
Step3: Tap on Three dots
Step4: Tap on "Automation"
Step5: Disable "Auto-restart at set times" if enabled

In case the issue still occurs. Please register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback >Error report).

Thank you for writing to Samsung.
Warm regard,
Samsung customer support

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NitinKosuru
Active Level 5
Galaxy M
Same with my m31
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