M51 display problem after software update july

[ankitgade]

After latest software update july 2023

My m51 phone display is flickering and yellowish tone on display is showing 

Black colors are looking as grey

Also in low brightness displays gets faded as hardly see any text on it only blurr vision

When you restart the phone previously only samsung logo light up and other screen was completely black

But now it light up logo and black screen turned into grey yellowish colour

 This all happened only after software update 

My device is neither physical nor water damage.

Samsung after contacting since 1 month couldn't solve issue

[ankitgade]

Samsung customer care saying you are only one person addressing this display issue.....but when i check on samsung community.....then the truth come ahed.....
Was he on other planet that he couldn't see too many complaints...
Shame on Samsung

[Pankajdhiman]

They will not take responsibility for this... truly they are clever.... damaging peoples phone...I myself using Samsung Flagship model S10 Lite and I'm also facing this issue....got multiple calls from Samsung Representatives after repeatedly complaints, but they are not ready to fix this free of cost and take responsibility for this except giving 25% discount. I've filed case on consumer helpdesk....you should do the same. And never think to purchase Samsung products again in future and never recommend to anyone.

[ankitgade]

How to file complaints against samsung in consumer helpdesk?

[Pankajdhiman]

Download NCH app from this link https://play.google.com/store/apps/details?id=mount.talent.mtcdev02.udaan and register yourself and raise complaint mentioning all details properly.

[ankitgade]

Do you go through samsung service center procedures...
They ask me to go there and creat jobsheet...and after that contact to customer care ...tell jobsheet number
Do u went through it or not...please guide me if any afterword solution did u get or not

[Pankajdhiman]

I have sent a DM to you.... please check

[cs_member8]

Dear Samsung Member,

Greetings from Samsung Customer Support

We acknowledge your issue and request you to please report the problems of your Samsung smartphone with a log file. Also share a short video clip or 4 to 5 photos, before and after the issue occurred, for better understanding. Please share the device log file within 15 minutes of the issue occurrence by using the error report option via the Samsung Member application. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support.

[ankitgade]

Samsung send me this similar reply more than 10 times ...each and every time same...
Not giving proper solution even after following all steps told by u

[adinarayanareddy]

Samw problem i am facing after updation