Original topic:

M51 Screen Flickering after July Update

(Topic created on: 08-14-2023 03:00 PM)
4667 Views
Prajapati__Ji
Active Level 3
Options
Galaxy M
Samsung gives an update for M51 devices and after installing update, like everyone posted on community, my M51 also raises the same issue of screen flickering and green tint on display. On which the Samsung Service Center are demanding 9000 rupess to repair the phone.

Now I am wandering that same issues after update in multiple devices isn't the fault of Samsung company who released a buggy update may be intentionally to earn more money with repairs and service costs. 

Legally it's Samsung's responsibility to fix the problem free of cost which arises due to their faulty software update.
30 Comments
Samsung_Looser
Beginner Level 4
Galaxy M
Same Problem Bro in M51.Display Color faded and Flickering after july 23 software update...
Samsung deny its fault.
Samsung is a **bleep** now-a-days😡😡😡
Jafrockon
Active Level 1
Galaxy M
They send everything to the service center and the service center person charges exorbitant price. After the software update of the company, there is a problem and the service center person does not consider it as the fault of the company and takes more money from us. this scam has to stop
Prajapati__Ji
Active Level 3
Galaxy M
I will gonna file a petition in consumer court and let them do the rest to compensate for their dids
Pankajdhiman
Active Level 4
Galaxy M
Did you filed complaint?
Prajapati__Ji
Active Level 3
Galaxy M
Yes, I did.
Pankajdhiman
Active Level 4
Galaxy M
What's the status of your complaint?
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cs_member8
Moderator
Moderator
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Galaxy M

Dear Samsung Member,

Greetings from Samsung Customer Support!

We acknowledge your query and I would request you to please share the job sheet number start from the digit 4. Then we are better able to hep you.

Kindly share your contact detail with descriptive written issues on Email support. So that our concerned person will look into your issue and you will get a satisfactory resolution earliest.

To reach our Email Support kindly visit on given link
https://www.samsung.com/in/support/email/

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

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Prajapati__Ji
Active Level 3
Galaxy M
Surely I will share job sheet but as this device is 2 years old and out of warranty, I have to pay service charge of rupess 413, which I belive should be or must be payable via samsung itself for this particular M51 lineup.
sahils111
Active Level 3
Galaxy M
  • I'm also facing the same issue of display turning into grey on my Samsung galaxy M51 after the July 2023 security patch update which is the last security update for this model.
  • I have also emailed on Samsung support regarding the same
  • If this problem is not solved free of cost from their side as it's completely the fault of the company by giving a buggy last security update (as it's for many individuals and it shows that this is completely for business purpose so that the users scrap their old phone to upgrade to a new one) , then I swear I won't buy any Samsung product in the future nor I would let buy any of my relatives and friends any of the Samsung product
  • I thought Samsung is the company with ethics but after experiencing this I think my thought was totally false