Original topic:

M35 Wifi Call Bug

(Topic created on: 12-02-2024 07:57 AM)
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dv11
Active Level 5
Options
Galaxy M
Anyone able to use wifi calling after november patch update? Mine on jio before update it was working. After update it is not working. 


Note : location of my home is same hence same tower, same wifi, same isp, earlier it was working. Yried network setting reset, apn setting reset. 
8 Comments
Prabhugfx
Active Level 5
Galaxy M
Yes me too facing disconnect issue
Wodehouse
Expert Level 5
Galaxy M
It's frustrating when a feature like WiFi calling stops working after an update. Since you've already tried resetting your network settings and APN settings, let's explore other possible solutions.

First, ensure that WiFi calling is enabled on your device. You can check this by going to Settings > Network & internet > Mobile network > Wi-Fi calling. If it's not enabled, toggle the switch to turn it on.

If WiFi calling is already enabled, try restarting your router and device. This often resolves connectivity issues. Additionally, check that your WiFi connection is stable and strong. A weak signal might be causing the problem.

Another possible solution is to check with your carrier, Jio, to see if there are any issues with their WiFi calling service or if they've made any changes to their settings. It's also worth ensuring that your device is running the latest software, as updates often resolve bugs and issues.

If none of these steps resolve the issue, you may want to consider performing a factory reset or visiting a authorized service center for further assistance.

Please do check these links

https://mobilityarena.com/fix-wi-fi-calling-not-working-on-android/

https://us.community.samsung.com/t5/Galaxy-Note-Phones/Wifi-calling-no-longer-working-after-update/t...

If this reply answered your query please mark my reply as "resolved" by clicking 3 vertical dots on top right of my reply. Thank you 😊
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dv11
Active Level 5
Galaxy M
Read the note once again. It's not the operator or isp issue neither sim issue. All permutation has been done to clarify.
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Wodehouse
Expert Level 5
Galaxy M
Please read my last option,factory reset. Hope this help

If this reply answered your query please mark my reply as "resolved" by clicking 3 vertical dots on top right of my reply. Thank you 😊
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goodthings
Expert Level 5
Galaxy M
Kindly reset factory data with backup then try to it's again. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.
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dv11
Active Level 5
Galaxy M
I don't like your solution
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goodthings
Expert Level 5
Galaxy M
Thank you so much.
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cs_member10
Moderator
Moderator
Options
Galaxy M

Dear Samsung Member,

Greetings from Samsung Customer Support!

We also request you kindly share the log file. This will help us to investigate further and resolve this issue.

To share the log file: Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> select the appropriate issue category> Type your query and send.

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support

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