M35 Heating problem

[rahulkumarrai]

I'd recently purchased m35 6 gb verient. After 2 months I am facing heating issue, even I not use 5g network still my mobile gets heat up like heater iron rod.

Is this normal or should I go samsung care please help me. It's only 2 months old phone and thus type of issues I'm facing 

[nikhil973]

I am facing the same issue on m35

[seeeeen]

Same here

[KaranS24plus]

Because this is summer session ☀️😎🌴

[seeeeen]

Ok but my device heats even in front of water cooler that's not normal

[Narwareji]

If You charge your phone in morning and evening time your phone heating problem while charging is solved in summer ,do not super fast charge your phone only charge with 15 w , If your problem while data using check your network compatibility also . Turn on Optimization setting and clear your ram or delete dump states to use *#9900# code if this code won'twork turn off auto blocker while using this code . 🙏Please Click on 3dots and accept solution. Thanks 👍

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We regret to hear about your experience with our product. Please believe that this is not a usual occurrence.

Please perform the below-mentioned troubleshooting steps, these may help in resolving your concern.

1. Turn off Wi-Fi, GPS, Bluetooth, and other connectivity features when not using them.
2. Decrease the screen brightness.
3. Close background running apps.
4. Uninstall the unnecessary apps.
5. Reduce long duration of graphics intensive gaming sessions as it may cause heating issue.
6. Avoid usage of mobile phone when charging.

7. Update software: Go to Settings > Software update > Download and install > Checking for software update > Software update available > Tap on Download > Downloading updates > Tap on Install now.
Note: Your phone will restart after the update is installed.

8. If the issue is still not been resolved, Reset the device:
IMPORTANT:
• Kindly create data backup of your device via SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
• Remember google password before resetting the device because it is required during initial setup.
• If you do not remember it, then reset, (Forgot password) your google account.
• For this:
• Open Gmail (https://accounts.google.com/servicelogin) > forgot password >Select ""try another way"" > Next > Enter a new password > Next.

Please follow the below steps to reset the device:
Settings > General Management > Reset > Temporary cloud backup or External storage backup > tap on Factory data reset (This will erase all data, including files and downloaded apps)

If the issue still persists, after performing all troubleshooting steps, would request you to please visit the service center. Below is the link to find nearest service center
http://www.samsung.com/in/support/servicelocation/

Warm Regards,
Samsung Customer Support

[Saksham_33]

Reason : 1. My friend summer is going on
2. Exynos 1380

[Saksham_33]

By the way, its normal. Samsung phones are advance, when the temperature gets too high system will reduce cpu power untill the phone is cooled down and also fast charging will not work at high temperature to avoid damage