Hi I bought m34 mobile 2 days back, while using youtube videos are not playing with high resolution. I kept high resolution option, still device is not picking and playing videos in low quality. Other device with same wifi connection playing high clarity videos .
It should be some issue with m34 software or something else. Please check and sort out this kind of issue in next update. So I'm thinking may I return this device.
Just found out every video playing in 240p , but why
People please help me can I return this device or keep it
As per your query, we request you kindly share the log file. Also, share video clips and images for better understanding. This will help us to further investigate and resolve this issue.
Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).
Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.
