after one ui 6.1 update my realme buds wireless bluetooth headset volume cannot increase/decrease through mobile's volume up/down button. But wireless headset's volume button working well for volume up/down. This happens with YouTube, Samsung music app and no issue with voice call.
Performed device factory reset yesterday after oneui 6.1 successful update installation
As per your concern, we would request you to kindly perform the following steps to resolve your issue.
Clear app cache through Device care: Settings > Device care > Storage > CLEAN NOW.
The clear cache memory of a particular application: Settings > Apps > Now pick the app that you like to clear off the cache memory > Storage > Clear Cache.
Reset the device Settings: Settings > General Management > Reset settings>Reset all settings to their default.
Check the device by connecting other headphones: The easiest way to figure out what's causing the issue is to try other headphones on your phone or try your current headphones with another device. Note: kindly contact the particular brand helpline once, to make sure there is no issue from their end.
In case the issue still occurs, please visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/
