Original topic:

M34 5g Samsung scam

(Topic created on: 07-30-2023 07:08 PM)
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scmdcops
Active Level 4
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Galaxy M
Got this phone 2 days back, and it has heating issue... went to service center but disappointed... called to Customer care, they said to visit service center...

Is this my mistake???


12 Comments
scmdcops
Active Level 4
Galaxy M
Thug life...
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scmdcops
Active Level 4
Galaxy M
It's a scam by Samsung... they know this model having issue...
scmdcops
Active Level 4
Galaxy M
???
scmdcops
Active Level 4
Galaxy M
One of Service center team said, you are not a single customer who facing this issue...
scmdcops
Active Level 4
Galaxy M
???
Galaxy M
Bro any device which is used for the 1st few days heats up. The phone is doing many optimisations and sync in the background. I forgot where, but its also given as a warning.
scmdcops
Active Level 4
Galaxy M
I hope so... actually I used various mobile since last 10yrs. But never experienced this kind of issues
Galaxy M
Its a mid-range phone and there are many factors that would lead to heating during first few days like syncing, 5G, app optimisation and charging voltage too. But it settles after 2-3 days on all phones i have bought since 2010. Its normal. If not, get the device replaced within 7 days replacement guarantee.
cs_member10
Moderator
Moderator
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Galaxy M

Dear Samsung Member,

Greetings from Samsung Customer Support!

We acknowledge your query and apologize for the inconvenience caused to you and will surely assist you regarding the same. Please visit this mentioned link to resolve your device issue: https://www.samsung.com/in/support/mobile-devices/how-to-prevent-the-overheating-of-your-galaxy-devi...

In case the issue still occurs. Please register your concern in Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

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