Original topic:

M32 Android 13 Bug

(Topic created on: 02-10-2023 10:05 AM)
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Md_Ali
Active Level 5
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Galaxy M

After Android 13 with UI 5 update

:- 4K videos saved in gallery is not playing. You can play by going in to my files but no smooth.

:-Fast charging not showing (or not supporting) using original 15 charger.

:- Battery draining fast.

:-Color pallet now more customizable.

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4 Comments
Record4
Expert Level 1
Galaxy M
Fast charging is working fine. Not displaying on the screen. Showing an icon instead of fast charging.

From Mahammad Rafi.
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cs_member8
Moderator
Moderator
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Galaxy M

Dear Samsung member,

Greetings from Samsung customer support.

Thank you for sharing your concern. We acknowledge your query and apologize for the same. And please follow the easy troubleshooting steps which might help to solve the issue.
Battery optimization helps you to boost the battery performance of your device. To check battery optimization:

Settings > Select Device Maintenance/Device Care > Optimize > Optimize all options like Battery, Storage and Memory

Kindly turn off the smart features of the device and other connectivity features when not in use, which will eventually help you to reduce battery power consumption (smart features such as Motion gestures in advance feature and Bluetooth, Wi-Fi, Hotspot, etc.).

Please follow the below steps:
1. Swipe down on the home screen to open the notification panel.
2. Tap on Bluetooth, Location/GPS, Wi-Fi, Mobile hotspot, NFC, etc. to turn off.

In case the issue still occurs. Please register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report).

Thank you for writing to Samsung.
Warm regard,
Samsung customer support

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Jairo Couto
Beginner Level 2
Galaxy M

Estou tendo um problema com o toque do M32... Não consigo dar mais de 1 toque simultâneo, oq antes não parecia um problema, agr eu mal consigo jogar algum jogo, ou algo do tipo, pois está muito difícil de clicar no celular

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RJ70
Beginner Level 2
Galaxy M
M32 is restarting without entering any password and then it is showing try after 8 hours. No options to enter the pin, password and when try to switch off the count down reaches back to 8 hours. Please advise how to resolve this issue and why this issue is coming ?
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