M31s auto restarting problem

[msingh22]

frequently restarting phone while using 

[CrazyBoy28]

Kindly Visit Service Centre

[Nishu956]

I had same issue with my a50s . One stuck in logo . Took to service center dey said motherboard problem. Need to replace it. Samsung Exynos 9611 chip problem. See all devices with dis chip restart frequently

[Nishu956]

It's motherboard problem ..if u visist service center dey will tell u to replace motherboard .

[PinduMaan]

every user with exynos 9611 face this issue... i also pay money for motherboard replacement.. samsung provide cheap service

[Ab_Heartsy]

It's the issue with the motherboard especially in the Exynos M series, lots of complaints but same old answers.😌😔

[cs_member8]

Dear Samsung member,

Greetings from Samsung customer support.

Thank you for sharing your concern. We acknowledge your query and apologize for the same. And please follow the easy troubleshooting steps which might help to solve the issue.
Kindly use a genuine Samsung charger.

Note: We always recommend using a genuine Samsung charger for charging your device.
There are two methods to disable the auto-restart function
Method 1

Please follow the below steps:
Step1: Navigate to the app's screen and tap on Settings.
Step2: Tap on General management.
Step3: Tap on Reset.
Step4: Disable Auto restart (if enabled).
Step5: Auto-restart disabled.

Please follow the below steps:
Step1: Go to "Settings"
Step2: Tap on "Battery and device care"
Step3: Tap on Three dots
Step4: Tap on "Automation"
Step5: Disable "Auto-restart at set times" if enabled

In case the issue still occurs. Please register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback >Error report).

Thank you for writing to Samsung.
Warm regard,
Samsung customer support