M31s - Gets Restarted Automatically

[dnyaneshmahajan]

I brought this mobile in March 2021, and it's been 17 months. This mobile gets restarted automatically. This issue happened twice. For once, the mobile was in warranty, so it got changed. Now that I am facing the same issue, I checked with the mobile repair person, and he has said Motherboard has an issue. Change is required. 

For a mobile that was brought for Rs. 18499, now I have to spend Rs. 8000 for a motherboard? Change your Software, Samsung. This is just a loot from you guys. Please check what needs to be done ASAP in this case.

[Morekunal]

Same issue facing with galaxy a52s 5g

[dnyaneshmahajan]

I recently read alot about this issue. This certainly is a big issue, and Samsung will have to check into this matter any way.

[himansurj]

Same issue with my M31s. Freezes and restarts automatically. Completely lost faith in you Samsung.

[technieek]

Same issue with M31s. Phone freezes and restarts again and again. Service centre asks to replace motherboard worth 8000.

[mHappiee]

I had same issue, I took some steps ... I have mentioned those which worked for me...
Try doing these and see if it helps
.
https://r2.community.samsung.com/t5/Galaxy-A/ISSUE-A51-automatic-Reboot/td-p/12024254

[dnyaneshmahajan]

Thanks! I will check on this!

[cs_member8]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We acknowledge your query and apologize for the same. We would request you to register your concern in Samsung Members Application. So, our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Note. please attach the error log file within 15 minutes of the error occurring.

Thank you for writing to Samsung.
 
Warm Regards,
Samsung Customer Support