M31S INTERNET CONNECTIVITY ISSUE

[Faizal_nfs]

GALAXY M31S BOUGHT 5 DAYS BEFORE ITS FACING INTERNET ISSUE WITH FULL NETWORK AND SYMBOLS ALSO SHOWING BUT STILL INTERNET IS NO CONNECTING OR NOT WORKING.

GOT 2 PHONE ALL THE 2 MOBILES HAVE SAME ISSUES.

WORKING FOR 10 MNS AND THEN DISCONNECTED FREQUENTLY ON BOTH MOBILES.

NEED A URGENT REPLY FROM SAMSUNG INDIA.

[Anonymous]

Yes brother there is network issue send feedback to samsung via member app and also wait for next update

[Ehsank]

go to general Management >reset>reset network

[Faizal_nfs]

NOT WORKING, BRO WE HAVE TRIED MULTIPLE TIMES.

[Ehsank]

then you should visit service centre

[Samsung_Support5]

Dear Samsung Member,

Greetings from Samsung Customer Support!

Please perform the below mentioned steps to resolve the issue:

* Check network operator settings
Settings > Connections > Mobile networks > Network operators > Select automatically > OK > Registered on network.
Note: We recommend to set device network operators as LTE/3G/2G (auto connect) mode.

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

[Faizal_nfs]

How many people you could reply to the same dear team, We need a proper solution for this. We tried every way to clear it but still, it persist the same.

We chose this as a mobile but not as a camera.

Please solve it.

[Members_ymUeQ9A]

How can I get samsung members app? I searched on play store and didnt find it. I searched in PC browser and got this https://play.google.com/store/apps/details?id=com.samsung.android.voc . 

Why it is not visible in my device?

[vinshukla]

same issue I am facing in M31s device. shared error log but looks like Samsung is not having any clue, they are giving just general reply.

[vinshukla]

these general shared troubleshooting step not solving this issue. either software update required or handset has some issue.