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Original topic:

M31

(Topic created on: 03-19-2020 02:52 PM)
281 Views
MKPANDIT9771
Beginner Level 2
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‎03-19-2020 02:52 PM in 

Galaxy M
Even after having full network, internet related problem is coming only in m31 .
4 Comments
Prano
Active Level 7
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‎03-19-2020 04:42 PM in 

Galaxy M
Actually its carrier issue, at certain times they are providing 2G speeds in 4G network
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raju-83
Active Level 8
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‎03-19-2020 09:29 PM in 

Galaxy M
This issue is only in Samsung Samsung Samsung middle ranged phone.
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raju-83
Active Level 8
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‎03-19-2020 09:30 PM in 

Galaxy M
Restart your phone or Flight Mode on or off are Temporary Remedy.
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cs_member9
Active Level 7
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‎03-21-2020 01:08 PM in 

Galaxy M

Dear Samsung Member,

 

Greetings from Samsung Customer Support!

 

Kindly perform the below mentioned troubleshooting steps and be assured it would resolve your issue:
1) Enable Mobile data:
Apps screen > Settings > Connections > SIM card manager > Mobile data > Select preferred SIM card from drop-down.
2) Please follow the steps to enable data roaming (while in roaming) :
Apps screen > Settings > Connections > Mobile Networks > Enable Data roaming.

 

If the issue still persists kindly attach the log file and send it to us in the Samsung member application(attach when the issue occurs within first 15 minutes):-
Samsung Members App > Feedback > Error Report > Attach log file.

 

Thank you for writing to Samsung.

 

Warm regards,
Samsung Customer Support

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