Original topic:

M31 touch issues

(Topic created on: 11-21-2022 01:12 PM)
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nileshkahar
Active Level 1
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Galaxy M
Suddenly my m31 started giving touch issues, only remedy is to reboot it. It happens randomly, any clues?
3 Comments
konannb
Active Level 1
Galaxy M
Could be the connecting ribbon got loosened. Do go for for repair.
In case of previously touch/ screen being replaced by non samsung repair centre the part may not have gotten registered to device.
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nileshkahar
Active Level 1
Galaxy M
I don't think it is lose ribbon issue since it opens random menus upon touch. For example, if I touch chrome then it opens some settings option. If I click on restart, shutdown button nothing happens.
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cs_member8
Moderator
Moderator
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Galaxy M

Dear Samsung Member,

Greetings from Samsung Customer Support!

We acknowledge your query and apologize for the inconvenience caused to you and will surely assist you regarding the same. We would request you to register your concern in Samsung Members Application. So, our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report).

Note. please attach the error log file within 15 minutes of the error occurring.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

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