Original topic:

M31 Mobile heating issue

(Topic created on: 06-16-2020 04:49 PM)
1071 Views
pankajmj
Active Level 1
Options
Galaxy M
I purchased Galaxy M31 8gb/128gb on 4th June. The mobile was working fine till now, but since last 2-3 days I have observed that the back side below the camera is warm while holding the phone for calls. The temperature is around 37-38 degree even when it is in idle mode. I don't play any games, just calls, whatsapp, YouTube etc.. 

I saw some solutions on the forum and tried them but problem is still there. Is it a defect in the mobile, can I get a replacement?

There is an OTA update of 549.7mb (screenshot attached).  I m not sure if installing this will help as previous update had bricked the mobiles of many users. Shud I update my phone or not.

Kindly help to resolve this issue asap.

image


14 Comments
Ibad
Active Level 8
Galaxy M
by installing may your heating problem will solved
0 Likes
pankajmj
Active Level 1
Galaxy M
can I know if anyone in the community has installed this latest update and is the mobile working ok after the update.
0 Likes
ArpitShivhare
Active Level 7
Galaxy M
Working fine
0 Likes
ØMSūbhâsh
Active Level 9
Galaxy M
your phone receive another Software update around 416 mb. install this update maybe solve this issue
0 Likes
pankajmj
Active Level 1
Galaxy M
I hv received only one update screenshot attached. do u mean after I install this update there wl be another update
ØMSūbhâsh
Active Level 9
Galaxy M
ya
0 Likes
ØMSūbhâsh
Active Level 9
Galaxy M
you install this update and again check Software update
0 Likes
pankajmj
Active Level 1
Galaxy M
r u sure the update which is showing in my mobile wl not brick it.
0 Likes
ØMSūbhâsh
Active Level 9
Galaxy M
install this update and see discover features and more
0 Likes