M31: Call disconnect and No WhatsApp on Wifi

[AmitAttry]

Hi,

I am facing Call Disconnect issue after about 3 mins during all calls.

Also WhatsApp is not working on wifi.

M31 128 GB version.

It it a product issue or settings issue.

Kindly advise.

Thanks

[raju-83]

Pls report directly to Samsung via Get Help - Send Feedback - Ask Questions.

[AmitAttry]

thank you..

[Samsung_Support5]

Hi there,

Please follow the below mentioned steps to resolve the whatsapp issue:

>  Perform ‘Reset app preference’ (Scroll down notification panel> Setting> Apps> Tap on 3 dots (Upper right corner)> Reset app).

> Perform reset setting (Setting> General Management> Reset>Reset setting).

Please follow the below mentioned steps to resolve the call issue:

> Change the Network operator search and check.( Settings > Connections > Mobile Networks > Network Operators > Automatic/Manual)

> Check using other SIM card in the device, if it works then you may contact your Network Service provider. 

For further assistance, register your concern in Samsung members app (click on “+“icon>send feedback>Error report/ Ask Questions).

Regards,

Team Samsung Members

[AmitAttry]

Thanks. will try and update.

[Rahulsahu0]

sim 2 automatic wi fi calling off problem fixes pless

[PradipKabi]

hello , whatsapp calling on wifi not working my samsung m31. is it product issue else how to fix the issues