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02-17-2020 05:18 PM in
Galaxy MHi there,
We apologize for your inconvenience with the Samsung device.
In order to examine the issue occurring in your device, kindly send device log file within 15 minutes of issue occurrence along with the exact issue details using Samsung Member Application i.e. Samsung Member Application > click on + icon > send feedback > error report > collect log files > attach.
Regards,
Team Samsung Members
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Galaxy M