Original topic:

M20 fingerprint sensor issue

(Topic created on: 02-10-2019 02:17 AM)
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kk0097555
Beginner Level 2
Options
Galaxy M
Hi I am having some issue with fingerprint sensor in m20.i am not able to register my finger print and whenever I try to do that error message says to restart and start again.after restart also same problem is occurring. Being a new phone I don't expect this.
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4 Comments
arya0511
Active Level 6
Galaxy M
I haven't encountered anyy
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prabu1984
Active Level 3
Galaxy M
Just factory reset... issue resolved
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thelegend
Active Level 10
Galaxy M
get it replaced
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admin_
Expert Level 5
Galaxy M
Thank you for sharing your concern. The relevant department will serve you better, if you can provide logs/video within 15 minutes of issue occurrence by registering this feedback in Error Section (Samsung Members App -> Feedback -> Questions/Errors -> Create -> Error reports). Be sure to hit ♡ when you find an answer that works for you.

Be sure to hit ♡ when you find an answer that works for you. For Further assistance, you can also connect us via Samsung Members web community by following mentioned url-https://community.samsungmembers.com/en_IN#/
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