Original topic:

Issues in M31s after One UI 3.1 update

(Topic created on: 03-13-2021 09:32 AM)
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milanvthakor
Active Level 3
Options
Galaxy M
I have just updated my M31s to One UI 3.1 and android 11. I have two M31s, in both I bave found out some of the really bad crashing issues. 

1. Lock screen UI is crashing often. The lock icon below the camera is changing it's position weirdly. Just look at the image below. It moves to the left side of screen. 

image



 2. Playing twitter videos in chrome or google crashing the entire display badly. Pixels started flickering and touch gets hangs. Colors are the video floating beyond the video dimension area. This problem does not occur often but 2/10 it does. 

 3. I am able to notice pixel changing its colors while navigating from home screen to apps screen. I have attached video below. You can see at right bottom of the video, pixel changing its colors are clearly visible. Although it is not noticeable at first. But when you are using the phone in high brightness, you will definitely notice this. Paying such a high amount and still having such display problems is not acceptable.
14 Comments
gd09
Active Level 1
Galaxy M
same with me 🥺
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vikas33346
Expert Level 1
Galaxy M
restart your device
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animeshmodi
Expert Level 5
Galaxy M
Attach error log file in samsung members app and complaint to samsung
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milanvthakor
Active Level 3
Galaxy M
submitted already.
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Giasuddin
Active Level 3
Galaxy M
Nice
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Anikroyale
Expert Level 5
Galaxy M
Visit a service center and ask them to reflash the firmware of your device. Seems to be software issues because I am not facing any of these.
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milanvthakor
Active Level 3
Galaxy M
I have two M31s, both are having same issues.
It is noticeable in high brightness (above 70%).
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debjitkhan
Active Level 1
Galaxy M
Same issue
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Ehsank
Expert Level 5
Galaxy M
perform these below steps one by one and observe

A. Wipe Cache Partition.

Steps to perform.

1) Turn off the device.

(Connect with type C cable and connect with pc/laptop or type c earphone only for Android 11 )
...........OR.......
IF YOU HAVE ANOTHER MOBILE THEN CONNECT WITH CABLE WHETHER IT IS TYPE C TO TYPE C OR MICRO USB PORT take help of otg connector to connect with other mobile.

2) Press and hold the Volume Up key and the spower button.
3) When the Android logo displays, release all keys.
4) Press the Volume down key to navigate and select "Wipe cache partition".
5) Press Power key to select. When the wipe cache partition is complete, Select Reboot System.
6) Press the Power key to restart the device.

B. Reset App Preferences.
Settings >Apps> Tap on Top Right 3Dots and select Reset App preferences.

C. Go to settings >general Management >reset>reset settings.

(NOTE : Reset settings/ Reset App preferences, change all settings to default)
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