Original topic:

Issue with software update in m31s

(Topic created on: 01-10-2022 07:12 PM)
Beginner Level 2
Galaxy M
I update software update in my device m31s then update my device automatically restart and frozen problem started. 40 to 50 times automatically restart and frozen per day...this issue irritated me...and the service center to answer me Change the mother board. And samsung team to not support the customer properly. I send some mails and ask questions but only  answer my questions not solve my problem and not send me proper update to my device. 
1 Comment
Expert Level 3
Galaxy M

Dear Samsung Member,

Greetings from Samsung Customer Support!

We acknowledge your query and apologize for the same. To resolve your device hanging issue please visit this link: https://www.samsung.com/in/support/mobile-devices/how-to-restart-the-device-when-freezed-or-hanged/

In case the issue still occurs. Please register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support