Issue in decryption of sd card

[Theivakumaran]

I encrypted my sd card in M30 mobile but it shows sd card is not inserted when inserting the same sd card in M30.using the sd card in galaxy On max shows this sd card is encrypted in other device use that to decrypt sd card.no photos,media are opening in any device.

[Umangmathur]

Try factory resetting

[ĎÈXȚÈŘ]

Insert the SD Card into the Original Device (M30):

Ensure the SD card is properly inserted.If it shows "SD card not inserted," try the following:Reboot the Device: Sometimes, a simple reboot can solve the issue.Check for Firmware Updates: Make sure your M30 is running the latest software version. Update if necessary.Clean the SD Card and Slot: Dust or debris can cause connection issues.

Decrypt the SD Card:

Go to Settings > Biometrics and security > Decrypt SD card.Follow the prompts to decrypt the SD card using the original device.

If the SD Card is Not Recognized:

Test with Another SD Card: Insert a different SD card into the M30 to check if the issue is with the slot or the card.Use a Card Reader on a PC:Connect the SD card to a computer using a card reader.Check if the card is recognized. If it is, back up your data immediately.Alternative Solutions

Backup and Format:

If you have a backup of the data or can access the data through a card reader, back it up.Format the SD card on the M30 and then restore the data.

Contact Support:

If the card is still not recognized, contact Samsung support for further assistance.Preventive Measures

Regular Backups:

Regularly back up your data to avoid such situations.

Use External Encryption Methods:

Use encryption methods that are not tied to a specific device, such as software-based encryption on a PC, which can be more portable across devices.Additional Troubleshooting

Check for Physical Damage:

Inspect the SD card for any signs of physical damage that might prevent it from being read properly.

Reinsert Multiple Times:

Sometimes, reinserting the SD card multiple times can help establish a connection.

By following these steps, you should be able to either decrypt the SD card using the original device or back up the data using alternative methods.

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you to kindly perform the following steps to resolve your issue.

Reinsert the Memory card: To remove the memory card follow the below steps:

Step 1: Before removing the memory card, first, unmount it for safe removal.
On the Home screen, tap Apps > Settings > Device maintenance > Storage > More option > Storage settings > SD card > Unmount.

Insert the ejection pin into the hole on the tray to loosen the tray.
Note: Ensure that the ejection pin is perpendicular to the hole. Otherwise, the device may be damaged.

Step 2: Pull out the tray gently from the tray slot.
Step 3: Remove the memory card.
Step 4: Insert the tray back into the tray slot.

Note: Please ensure that the memory card is not removed while the device is transferring or accessing information.

Doing so can cause data to be lost or corrupted or damage to the memory card or device.
Samsung is not responsible for losses that result from the misuse of damaged memory cards, including the loss of data.

Restart the device and check.
Note: If you use the Fingerprint security feature, the phone will require your backup password to unlock after rebooting.

Path: Press & hold the power key> Restart>Restart.

You can reset your device by following the steps from the below link.
https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...

In case the issue still occurs, please visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support