Issue in connecting 5G

[Rusher_99]

Hey there , I am using M32 5G as primary device . Recently i'm facing severe issues in connecting my phone to 5G and i have also updated my device after it on 4G but still It keeps connected in 4G & not 5G . I have checked every setting as prescribed on web portal but having no satisfactry results . Please help me in my issue 

[Wodehouse]

Frustrating!

The issue with your Samsung M32 5G device connecting to 4G instead of 5G, despite updating the device, is concerning. Let's explore some potential solutions:

*Troubleshooting Steps*

1. *Check 5G availability*: Ensure that 5G services are available in your area. Contact your network provider to confirm.
2. *Verify 5G settings*: Go to _Settings_ > _Connections_ > _Mobile networks_ > _Network mode_ and select _5G/4G/3G/2G (auto connect)_. Also, ensure that _5G_ is enabled in the _Connections_ settings.
3. *Reset network settings*: Go to _Settings_ > _General management_ > _Reset_ > _Reset network settings_. This will reset all network settings to their default values.
4. *Update APN settings*: Check with your network provider for the correct APN settings. Update the APN settings on your device by going to _Settings_ > _Connections_ > _Mobile networks_ > _Access Point Names_.
5. *Check for firmware updates*: Ensure your device is running the latest firmware. Go to _Settings_ > _Software update_ > _Download and install_.
6. *Disable and re-enable 5G*: Go to _Settings_ > _Connections_ > _Mobile networks_ > _Network mode_ and toggle off _5G_. Wait for a few seconds and toggle it back on.

*Advanced Troubleshooting*

*Check SIM card*: Ensure that your SIM card is compatible with 5G networks. Contact your network provider if you're unsure.

*Contacting Support*

If none of the above steps resolve the issue, I recommend contacting Samsung support or your network provider for further assistance. They can help you troubleshoot the issue or provide additional guidance.

If this reply answered your query please mark my reply as "resolved" by clicking 3 vertical dots. Thank you 😊

[elvishhen6679]

Sim company - name

[Rusher_99]

Jio True 5G

[elvishhen6679]

Your reacharge amount ??

[elvishhen6679]

Can you share your " my jio " App photo 📸 of homescreen like that

[Rusher_99]

349 la plan hai

[elvishhen6679]

Tumhe " unlimited true 5g "show ho raha h my jio app m ?

[Rusher_99]

Yes

[elvishhen6679]

Call jio customer care number once - dial " 1800 889 9999"and then "1" dabaye fir "3" dabaye fir उसी number से sikayat h तो "1" dabaye fir 9 dabaye customer care se baat करने k liye

1800 889 9999 ---- 1,3,1,9