Original topic:

Internet stucks frequently

(Topic created on: 04-28-2024 02:23 PM)
58 Views
SSVG
Active Level 5
Options
Galaxy M
Switching automatically 5g to 4g please look in to the issue and solve it

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Above screenshot shot attached 
9 Comments
aapy
Active Level 7
Galaxy M
It's quite natural bro no need to worry about that
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SSVG
Active Level 5
Galaxy M
why
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aapy
Active Level 7
Galaxy M
It's depends on your service providers which kind of service provide by them
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SSVG
Active Level 5
Galaxy M
of course it may but not all the time
This problem is arising on most of the Samsung phones I seen what about that
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SSVG
Active Level 5
Galaxy M
search on community with keyword - network issues
many users are complaining 😕
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Akash11110000
Active Level 9
Galaxy M
Yes in my A54 also this problem and this is disgusting by Samsung service
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Galaxy M
YES , SAMSUNG HAVEN'T BLAZZING SPEED OF INTERNET

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cs_member10
Expert Level 5
Galaxy M

Dear Samsung member,

Greetings from Samsung customer support.

As per your query, kindly follow the easy troubleshooting steps which might help to solve the issue.

Note: kindly contact your network service provider once to make sure there is no issue from their end.

Check device network in open area
Check device network mode settings
Please follow the steps: Navigate to apps screen and tap on Settings>> Tap on Connections>> Tap on Mobile networks>> Tap on network mode SIM1 or SIM2>> Select network mode
Note: We recommend to set device network mode as 5G/LTE/3G/2G (auto connect) mode.

Check network operator settings
Kindly set device network operator as "Automatically".
Please follow the steps: Navigate to apps screen and tap on Settings>> Tap on Connections>> Tap on Mobile networks>> Tap on Network operators>> Select automatically>>
Note: We recommend to set device network operators as automatically.
Tap on OK>>Registered on network.

Check SIM cards
Kindly do check same SIM card in another phone or another SIM card in same phone to verify the issue.

Update device software (If Software update available): https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

Reset the device: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...

In case the issue still occurs, please register your concern in the Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Warm Regards,
Samsung Customer Support

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BSP121
Active Level 4
Galaxy M
I have been facing this issue with Jio Sim for 1 week. Though Network settings is 5G only/NR only but forcefully switching to 4G LTE
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