Original topic:

Hotspot error

(Topic created on: 11-06-2024 11:14 AM)
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mysterycreator
Active Level 3
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Galaxy M
Hi there! Can someone help me about my Galaxy M35 5G when I use my Hotspot or USB Tethering in stating few minutes internet works but after that no internet error shown in connected devices either phone TV or laptop mostly I try all network either 5G or 4G with jio and bsnl.


5 Comments
Galaxy M
I reset device and updated latest software
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cs_member8
Moderator
Moderator
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Galaxy M

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we request you kindly share the log file. Also, share video clips and images for better understanding. This will help us to further investigate and resolve this issue.

Samsung Members Application (Open the Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select Error report > select the appropriate issue category> Type your query and send.)

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support

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Anjaz
Active Level 1
Galaxy M
I am experiencing the same issue pls help
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Galaxy M
Already send log multiple time even after that samsung not able to solve this issue
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MBhat
Beginner Level 2
Galaxy M
Same problem with my M35 5G
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