Original topic:

Home UI Problem

(Topic created on: 05-28-2024 11:50 AM)
242 Views
KaustavM32
Beginner Level 3
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Galaxy M
Everytime I tap home button, a message pops up gas attached in the screenshot below. I have chosen Samsung home UI as my default home app but still the problem is not solved. Help !

image


3 Comments
Anonymous
Not applicable
Galaxy M
Clear one ui home app data and select one ui home> always
leoo9989
Active Level 7
Galaxy M
💯
0 Likes
cs_member10
Moderator
Moderator
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Galaxy M

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we request you kindly share the log file. Also, share video clips and images for better understanding. This will help us to further investigate and resolve this issue.

Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support