Original topic:

Heating & battery drain issue

(Topic created on: 01-25-2023 08:58 PM)
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Sdas21
Active Level 6
Options
Galaxy M
Facing heating & battery drain issue after Android 12 update even in casual usage... Already done factory reset & wipe cache partition.

M21 2021 edition 4gb 64gb.
6 Comments
itsjennie
Active Level 1
Galaxy M
Thats an common issue in all phones.
Try to free up your space so that you memory wont get any trouble to run any hard programs like gaming.

Try to use your phone less,

Try to restart when phone gets heat up.

Hope it will work.
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Sdas21
Active Level 6
Galaxy M
I have no games
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itsjennie
Active Level 1
Galaxy M
Oh so is your phone getting heated up for no reasons?
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Sdas21
Active Level 6
Galaxy M
Casual usage
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Sdas21
Active Level 6
Galaxy M
SeeScreenshot_20230126-202416_Device care.jpgScreenshot_20230126-202409_Device care.jpg
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cs-member11
Moderator
Moderator
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Galaxy M

Dear Samsung Member,

Greetings from Samsung Customer Support!

We acknowledge your query and apologize for the same. Please visit this mentioned link to resolve your device heating issue: https://www.samsung.com/in/support/mobile-devices/why-the-device-heats-up-during-use/

To resolve your device battery drain issue please visit this link: https://www.samsung.com/in/support/mobile-devices/how-can-i-optimise-and-extend-the-battery-life-on-...

In case the issue still occurs. Please register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

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