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11-27-2021 07:29 PM in
Galaxy MDear Samsung member,
Greetings from Samsung customer support.
Thank you for sharing your concern. And please follow the easy troubleshooting steps which might help to solve the issue.
Overheating Issue
Turn off unused functions like Wi-fi, GPS, Bluetooth & Location settings when not using them.
Please follow the below steps:
Step1: On the home screen swipe down the notification panel.
Step2: Turn off Wi-Fi, GPS, Bluetooth, and other connectivity features when not using them.
If your device is heating, decreasing the screen brightness sometimes high brightness level may cause the heating issue.
''Multiple applications'' are running in the background of the device?
When running multiple applications, the processor processes more tasks and as a result, additional heat is released from the device. This happens with most electronic devices (even computers/laptops), including the devices of other manufacturers. Close all applications, not in use. This can be accomplished by using the recent application button located to the left of the home button.
However, we would request you to register your concern in Samsung Members Application. So, that our concern team gets back to you as soon as possible.
Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report).
Thank you for writing to Samsung.
Warm regard,
Samsung customer support
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