Original topic:

Heat problem while using camera

(Topic created on: 08-22-2020 12:26 PM)
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Pragrima1
Beginner Level 5
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Galaxy M
Hi,

I am faceing heating issue on my new M21 phone while using of both camera. I bought this phone 2 month ago, can any one said the soultion about this. mobile heat at camera side 

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7 Comments
Galaxy M
Its common in All Exynos Devices
Ehsank
Expert Level 5
Galaxy M
its natural, but wait for next update might you get solve your problem
veer
Expert Level 5
Galaxy M
All devices have heating issue this processor wait for next update hope samsung fix this issue
parviz91
Active Level 3
Galaxy M
after update it will solve as i am using m31 its heating problm solve after update
parviz91
Active Level 3
Galaxy M
i mean solved after 3days of buying
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Galaxy M
Thats totally normal...extensive camera usage especially in bright day light can cause that...
Samsung_Support5
Moderator
Moderator
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Galaxy M

Dear Samsung Member,

Greetings from Samsung Customer Support!


Please visit this mentioned link to resolve your device heating issue: https://www.samsung.com/in/support/mobile-devices/why-the-device-heats-up-during-use/


For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).


Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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