I am writing to express my profound dissatisfaction with the service and communication received from the Authorised Samsung Service Center - Babli Media Centre Kolkata, concerning my device. The experience has been frustrating, unnecessary harassment by staff rude behaviour by property manager Manab Saha ******6952 with significant miscommunication and mishandling of my phone.
Here are the detailed issues:
Miscommunication and Delay: Over the past 48 hours, I have made multiple calls to *****57742. Initially, a staff member instructed me to come and collect my device. Later, I spoke with Mr. Deepak, who assured me that the new battery had been replaced and was ready for collection. Before this, Miss Bidisha informed me that the phone would need to be formatted for the battery replacement. I backed up my phone accordingly and submitted it on July 16th. I received the job sheet on July 17th around 4 pm. On 20th July Mr. Deepak informed me that the motherboard needed repair and insisted on the repair, which would cost approximately 8k. Despite confirming that the battery had been replaced, I was later told it had not been changed. This miscommunication is unacceptable.
Use of Personal Data: When I submitted my phone, Miss Bidisha requested that I unlock my phone for formatting. However, upon my visit to the service centre, I discovered that my phone had been used inside the workshop without being formatted, raising serious concerns about the security of my personal data.
Unprofessional Behaviour: The staff's behaviour has been unprofessional, including the disconnection of calls when I declined the motherboard replacement. This behaviour is unacceptable and requires immediate attention.
In light of these issues, I demand the following actions be taken immediately:
Comprehensive Investigation: Conduct a thorough investigation into the miscommunication and handling of my device.
Battery Replacement: Why ensure that the promised battery replacement is completed without further delay or additional cost?
Data Security Assurance: Provide assurance that my personal data has not been compromised and take necessary measures to ensure data security in future, if any issue my personal data last 47 hrs, so what should I do?
Staff Accountability: Take appropriate action against the staff members involved in this incident to ensure that such behaviour is not repeated.
Improved Service Quality: Implement measures to improve the service quality and communication at the service centre to prevent similar incidents in the future.
Additionally, given the severity of these issues, I strongly urge you to consider closing this service centre. The mishandling of personal data and the lack of respect for customer privacy are intolerable in any industry. No one should have to compromise on the safety and security of their personal information.
Given the severity of the data security concerns, I urge you to consider closing this service centre immediately. Samsung must adhere to a zero-tolerance policy regarding personal data security and safety. No compromise can be made on this front.
The handling of this matter has been highly unprofessional and has severely impacted my trust in Samsung's service. I expect immediate and decisive action to rectify these issues and restore my confidence in your brand.
They don't provide any help regarding this issue. I advise you to visit a Samsung service center, get your mobile checked, and ask them to generate a job sheet. Then, send that job sheet to Samsung via email. After that, file a complaint against Samsung in the National Consumer Court. Only then will they help you and provide a solution.
The after service is pathetic most of the service centers are not having items in stock and are taking more than 15 days to replace the display for flagship devices.
As per your concern, we would request you to please share your contact details and service center details on the Samsung Members Application (Open Samsung Members Application > Support> Ask question > Type your query > Send).
