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11-30-2023 06:58 PM (Last edited 11-30-2023 07:01 PM ) in
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12-01-2023 02:58 PM in
Galaxy MDear Samsung Member,
Greetings from Samsung Customer Support!
As per your concern, we want to inform you that your device supports both OTG connection and smart view if you are facing an issue with the OTG connection then kindly perform the following steps.
1. Check different OTGs with your device
2. Check another pen drive
3. Check with genuine OTG cable
4. Check whether the device is OTG compatible or not
5- Check the USB connection
Perform Phone diagnostics checks through the Samsung Members apps.
Path: Samsung members > Support > Phone diagnostics > USB connection
6- Clear data of USB settings
To clear the data of the USB, please follow the below steps.
Setting > Apps > Three line > enable Show system apps > OK
Now Search USBSettings > Tap on storage > clear data of USB Settings.
7- Reset app preferences
Settings > Apps > Three dots (Appearing at the top right corner) > Reset app preferences (It'll reset the permissions of all applications)
8- Check your device in safe mode: https://www.samsung.com/in/support/mobile-devices/safe-mode-on-samsung-phones/
9- Reset your device: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...
In case the issue still occurs kindly visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/
Warm Regards,
Samsung Customer Support
