Original topic:

Greenline

(Topic created on: 09-14-2023 01:34 PM)
512 Views
kanika5
Beginner Level 3
Options
Galaxy M
Hi Samsung, I have brought my Samsung M52 5G on 2nd October, 2021 and it is now out of warranty. On 13th September, 2023 my Samsung M52 5G display is showing vertical green line after the update "One UI version 5.1" the lates security patch update on 13th July, 2023. The problem is still exists after trying out methods like restart, safe mode. Phone doesn't have any physical damage or anything else. 
As a Samsung user I urge Samsung to make an official statement about this faulty update and announce free replacement of display for all affected phones of Samsung M52 5G. I hobe that Samsung will provide a solution for this problem and assure me that I have not made a mistake by choosing Samsung as my primary phone. 
I am hoping for clear reply on the solution and request a free screen replacement as soon as possible, as it is not my fault to update the Samsung m52 5g. 

 


image



12 Comments
goodthings
Expert Level 5
Galaxy M
My dear Kanika, complaint to Samsung customer support through Samsung Members app as a error report and also send your's log files along with this error report and also go to service center for replace/repair it's free of cost demand to him because it's happened due to Samsung's update. Thanks.
QasimNa8k
Beginner Level 2
Galaxy M
I as well is facing same issue on samsung m52 5g
Galaxy M
Please go through this post and try it to get free screen replacement from Samsung

https://r2.community.samsung.com/t5/Others/Green-Pink-White-lines-issue-fixed-on-S20-amp-Note20U-for...
0 Likes
Biren55
Active Level 7
Galaxy M
My M52 has the same issue
Galaxy M
Please go through this post and try it to get free screen replacement from Samsung

https://r2.community.samsung.com/t5/Others/Green-Pink-White-lines-issue-fixed-on-S20-amp-Note20U-for...
0 Likes
ahs7ebba
Active Level 4
Galaxy M
My phone has the same issue but a pink line instead of green, which occured after june security update. Samsung trying to force us to buy new phones or change display for 8000 rupees. One of my friends' oneplus phone had a similar issue but got free display replacement.
Galaxy M
Please go through this post and try it to get free screen replacement from Samsung

https://r2.community.samsung.com/t5/Others/Green-Pink-White-lines-issue-fixed-on-S20-amp-Note20U-for...
0 Likes
Galaxy M
Go to the service centre and replace it. Don't expect that Samsung will give you discount .
Galaxy M
Please go through this post and try it to get free screen replacement from Samsung

https://r2.community.samsung.com/t5/Others/Green-Pink-White-lines-issue-fixed-on-S20-amp-Note20U-for...
0 Likes