Original topic:

Green line on m52

(Topic created on: 04-14-2024 01:15 PM)
462 Views
addibro
Beginner Level 4
Options
Galaxy M
I have been facing the issue of green lines on screen of my m52 just 1.7 year old. This happened after your latest update. Because of your faulty update, I am facing this green lines issue. Please suggest the solution for this. It's now 6 lines today .

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9 Comments
goodthings
Expert Level 5
Galaxy M
Kindly complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue. Then go to service center for replace/repair it's. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.
goodthings
Expert Level 5
Galaxy M
Your's most welcome to here.
mHappiee
Expert Level 5
Galaxy M
Ig you can go to a good service centre and get your screen replaced
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Galaxy M
Very bad experience 😭😭😭😩
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AlexGirija
Beginner Level 2
Galaxy M
What
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AGalaxyuser
Expert Level 5
Galaxy M
Please visit Samsung authorized service center as soon as possible and tell them your problem also send error report to Samsung.
If you like my solution then accept my comment as a solution. Click on three dots beside my comment and click on accept solution. Thanks!
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cs_member10
Moderator
Moderator
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Galaxy M

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we want to inform you that the software update is developed to enhance the performance or stability of the smartphone and it is fully tested in different stages. The issue could occur due to usage and various other factors, in case there is any kind of issue that occurs after the update then we are always helping our customers to resolve their issues. However, kindly perform the following steps to resolve your issue by the given links.

Kindly restart your device once: To power off through Quick settings, swipe down from the top of the screen. Tap the Power icon in the upper right of the screen (next to the Settings icon), and then tap Power off.

Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

Reset your device: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...

In case the issue still occurs, please visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

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pavanseeram
Active Level 3
Galaxy M
So many people are getting this issue including me why the brand say nothing like oneplus atleast they ack the issue they made .
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Babita59
Active Level 5
Galaxy M
Visit this post: https://r2.community.samsung.com/t5/Others/️-Green-White-Pink-Screen-Replacement-Done-For-Free-M52/td-p/15544726?src=ShareByUserCM

I've got free replacement of screen for my Galaxy M52 5G.
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