Original topic:

Green line issue

(Topic created on: 01-04-2024 01:17 AM)
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Sid____77
Beginner Level 2
Options
Galaxy M
Since 2 days , start of 2024 I'm facing this green line issue... I restarted my phone many times or even try to minimize Animation settings too.

Can anyone suggest what should I do ??
3 Comments
goodthings
Expert Level 5
Galaxy M
My dear complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue.Then go to service center for replace/repair it's free of cost. Thanks.
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Members_3zF3hng
Beginner Level 2
Galaxy M

Where did you get replacement? They says company has no free offer for this model.my phone has 10 lines now

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cs_member10
Expert Level 5
Galaxy M

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we would request you to kindly perform the following steps to resolve your issue.

Check your device in safe mode: https://www.samsung.com/in/support/mobile-devices/safe-mode-on-samsung-phones/

Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

Reset your device: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...

In case the issue still occurs kindly visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

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