Original topic:

Green line issue on M52

(Topic created on: 09-09-2024 04:32 PM)
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Shòbhit
Active Level 3
Options
Galaxy M
After 2 years, my mobile phone display suddenly starts showing Green line. No physical damage was done to the device. I was just using my mobile normally and suddenly Green line appears on the middle of the phone's display.

Is there any work around available for this issue.
I have read many posts in this community for the same issue but none has the solution.
Even samsung is not responding to the issue.
Please suggest what to do now!!

image


4 Comments
isandheep
Active Level 1
Galaxy M
Show some heat with lighter on the edge of the line safely
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goodthings
Expert Level 5
Galaxy M
Kindly complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue. Then go to service center for replace /repair it's. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.
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goodthings
Expert Level 5
Galaxy M
Your's most welcome to here.
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cs_member10
Moderator
Moderator
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Galaxy M

Dear Samsung Member,

Greetings from Samsung Customer Support!

We want to inform you that it is our best endeavor to provide you with an impeccable product experience at Samsung. Our products pass through rigorous quality checks which are globally recognized. The issue could occur due to usage and various factors, in case there is any kind of issue then we are always helping our customers to resolve their issues. If anyone facing a line issue on their devices. So, kindly perform the following steps to resolve your issue.

Kindly restart your device once: To power off through Quick settings, swipe down from the top of the screen. Tap the Power icon in the upper right of the screen (next to the Settings icon), and then tap Power off.

Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

Reset your device: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...

If the issue still occurs, please visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

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