Green line issue in my M52 5g

[Rabhusri]

I bought my M52 on october 2021 in Amazon. 

Till on 22nd September eve the mobile was good and there was no issue. But after an update I've done on 22nd September 8.51pm, I observed a green line on my phone's screen!


I tried everything the customer support said (sade mode, restartbthe phone) still the issue was not resolved. But it got doubled, today there is second line appeared on my screen!

I've been a fan and user of Samsung from Samsung Champ period. I didn't expect this from Samsung!

There is not even a scratch on my phone! It is clearly Samsung's fault!

Kindly let me know how to resolve this issue or how to get the replacement or service for free.

[CODM6567]

if there is no physical damage then u will get free screen replacement in service centre.

[goodthings]

My dear complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report. Then go to service center for replace/repair it's, free of cost. Thanks.

[rohans69]

Can you share a pic of your device,not the screenshot...

[Rabhusri]

This the pic

[Rabhusri]

Why do you need the pic?

[rohans69]

Screenshot won't show the lines


I have put my update on hold....

[TheFastestIndian]

Please go through this post and try it to get free screen replacement from Samsung

https://r2.community.samsung.com/t5/Others/Green-Pink-White-lines-issue-fixed-on-S20-amp-Note20U-for...

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, We request you kindly visit the service center for a physical inspection of your device. So that they can check the exact issue with the device and fix it at the earliest. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

[Rabhusri]

I tried my dear Samsung. Your service center guy inspected the phone for any physical damages but there is no damage observed.

And i informed the same to samsung via mail. Awaiting for Samsung confirmation.