Galaxy M52 Call Problem

[Ad33]

I am facing issue in my Galaxy M52 since the day I purchased it. 

Whenever I am an a call and it ends the screen doesn't turns on automatically. But, the Samsung Diagnostic says my Proximity sensor is working fine.

And also, when I restart my device, the sensor starts working fine until next time it automatically decides to stop working.

SAMSUNG is getting highly unreliable day by day, I would better have purchased a Xiaomi or OnePlus.

[Usmani_Shahid]

It is not only you, I am also facing this issue.

[Ad33]

In hope of a Brand, all we get is **bleep**!

[Usmani_Shahid]

We've done the mistake so we have to live with it now.

[BVikram]

I think proximity sensor has no role in screen ON during call end. Proximity sensor only plays role when you place phone close or away to face. It will not detect that call has been ended at all.

[Anonymous]

that's right I face the same My alarm says cannot run the tune during a call once there is no call, so it suppose that the device is not knowing there is no call or the last call since last night already ended

[Samsung_Support2]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We acknowledge your query and apologize for the same. We would request you to register your concern in Samsung Members Application. So, that our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Note. please attach the error log file within 15 minutes of the error occurred.

Thank you for writing to Samsung.  

Warm Regards,
Samsung Customer Support 

[Anonymous]

Facing the exactly same issue...