M35 Have a major issue that it takes lot of time to unkock using face even in normal daylight conditions,May be this can be fixed via software update, share and like if you also face same.
Please reset all settings of your's device in general management settings also remove this face and again register of your's face in biometric then try to it's again. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.
Sorry, i did it all but no help, its clear that phone doesnt capture the face id easily du to bad quality of capturing ight , i reset, re registered face however face id recognision is poor.
Kindly complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue and go to service center for resolves this issue. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.
As per your query, we request you kindly share the log file. Also, share video clips and images for better understanding. This will help us to further investigate and resolve this issue.
Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).
Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.
