Galaxy M12 slow charging issue

[savi14]

Slow charging issue on my M12

[Apoorv_Jadhav]

It is because of 15w charger

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you to kindly perform the following steps to resolve your issue.

1: We always recommend using a genuine Samsung charger for charging your device.

2: Check your charging cable (USB cable) for physical damage such as wear and tear, bent prongs, etc. If it is damaged, then kindly visit your nearest service center to get it replaced.

3: Request you to check the charger functionality with a different device or try to charge the same device with a different charger.
Note: Kindly open Device Care from Settings > Battery > Please tap on 3dots (more option) at the top right-hand side > Please select settings> Enable fast cable charging.

4: Please turn off Bluetooth, Wi-Fi, and GPS while charging, and background running apps.

5: Avoid the usage of mobile phones during charging.
Note: Kindly follow the standard charging procedure. Charge the device in switch-off condition for a minimum of 10 minutes.

6: Turn off the multiple applications: When running multiple applications, the processor processes more tasks and as a result, additional heat is released from the device.

Check your device in safe mode: https://www.samsung.com/in/support/mobile-devices/safe-mode-on-samsung-phones/

Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

Reset your device: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...

In case the issue still occurs. Please visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support