Original topic:

Front Glass/ Screen Heating In M35

(Topic created on: 11-05-2024 04:20 PM)
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NewGalaxyBoy
Active Level 4
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Galaxy M
it feels like front Screen heats more than back pannel in M35. Anyone noticed the same.
Is this hardware issue or what??
4 Comments
goodthings
Expert Level 5
Galaxy M
Kindly complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue and wait for next update may be fix it by Samsung team soon. If you like please accept as a solution it's help to others users also,click on 3dots in my reply section and click on accept solution. Thanks.
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goodthings
Expert Level 5
Galaxy M
Your's most welcome to here.
cs_member10
Moderator
Moderator
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Galaxy M

Dear Samsung Member,

Greetings from Samsung Customer Support!

We want to inform you that it is our best endeavor to provide you with an impeccable product experience at Samsung. As for now, there is no such type of issue on Samsung devices that device particular part heat. However, we would request you to kindly perform the following steps to resolve your issue.

● Galaxy device heating issue: https://www.samsung.com/in/support/mobile-devices/why-the-device-heats-up-during-use/

→ Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

→ You can reset your device by following the steps.
1. Kindly create a data backup of your device via the SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
2. Remember the Google password before resetting the device because it is required during initial setup.
3. If you do not remember then advise to reset (Forgot password) his/her Google account.

Path: Settings> General Management.>Reset>Temporary cloud backup or External storage backup>After backup tab on Factory data reset to reset your device to its factory default settings.
This will erase all data, including files and downloaded apps.

If the issue still occurs, please visit the service centre for a physical inspection of your device. You can locate your nearest service centre with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

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Anakin_Skywalker
Beginner Level 3
Galaxy M
Yes man rotaaly right. Also one problem I noticed when I remove sim from my phone and then put it in the sim slot it do not show signals not even sim is detected. Very disappointed from samsung. Such **bleep** phone should not be launced really.
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