Original topic:

Fingerprint sensor issue on m32. Shows Grey screen when touched

(Topic created on: 12-13-2021 06:28 PM)
186 Views
pranavsurve
Beginner Level 3
Options
Galaxy M
When l touch my fingerprint reader in dark or in  low light, if my fingerprint is wrong it shows a Grey color on screen and then it blanks 
3 Comments
Paras_M324g
Active Level 7
Galaxy M
I'm also using m32 but not happens
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BlackSpectrum
Active Level 7
Galaxy M
Upload a screen recording and also report it in error reports in get help section
cs-member13
Expert Level 4
Galaxy M

Dear Samsung Member,

Greetings from Samsung Customer Support!

Thank you for sharing your concern. We acknowledge your query and apologize for the same. We would request you to register your concern in Samsung Members Application. So, that our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report).

Note. please attach the error log file within 15 minutes of the error occurring.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

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