Fingerprint sensor is not working after update

[Sauravkumar30]

Please help as fingerprint sensor is not working in my 5 month old M51 after the update.

Please guide.

Thanks and Regards,

Saurav Kumar

[Sidhabhi]

Best thing is to visit service center

[IrshadM51]

remove your fingerprint and add new

[Ehsank]

any pop up message?

[Samsung_Support1]

Dear Samsung Member,

Greetings from Samsung Customer Support!

Please perform the below mentioned steps to resolve the issue:

* To improve recognition performance, register fingerprints of the hand used most often to perform tasks on the device.

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

[Sauravkumar30]

I have sent the error report as stated above. What to do next? How much time do I have to wait to get any response from You?