Original topic:

Fingerprint reader (M52)

(Topic created on: 04-05-2022 08:43 AM)
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rohans69
Active Level 9
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Galaxy M
Guys I am facing issues with my fingerprint reader, if am using the device after 1 or 2 hrs there is a notification informing try biometric after sometime 5 attempts completed is there anyone else with the same issues.
2 Comments
Suvobrata
Active Level 3
Galaxy M
Yes, I am also facing the same in my A52. After the latest 4.1 update
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cs_member8
Moderator
Moderator
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Galaxy M

Dear Samsung Member,

Greetings from Samsung Customer Support!

We acknowledge your query and apologize for the same. Please perform the below mentioned steps to resolve the issue:

* To improve recognition performance, register fingerprints of the hand used most often to perform tasks on the device.

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

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