Fingerprint not working properly M52

[AkT95]

Fingerprint reader is not recognizing Fingers of neither or Left right hand. ONLY the thumb. I have re Registered the Fingerprints but still the same issue on M52. Anyone else also facing same issue?

[Bwin31]

Have you recently updated your Device? This month probably?

[AkT95]

Yes, last update was on 6th August

[Tarunbabu1991]

It might be software bug, try to remove your Fingerprints and Register once again. It might be work

[Kashmoraa]

Remove fingerprint and restart the device add once again and test same issue for me i did the same above and worked

[AkT95]

Yes, I tried this. Now it is working. Thank you!

[cs_member8]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We acknowledge your query and apologize for the same. Please perform the below mentioned steps to resolve the issue:

* To improve recognition performance, register fingerprints of the hand used most often to perform tasks on the device.

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support