Finger print sensor issue

[VigneshBabuMRJ]

I have written few posts on the samething.  Fingerprint sensor is not working. It shows "Fingerprint sensor is not responding. Try again later". I tried all factory reset, cleaning cache, software update. But still same issue.

I went to service center, first they did something and said the Fingerprint sensor issue resolved. The cause was the fp sensor was not connected properly. But it again failed in sometime. When I went back they are saying water log issue. I never put my mobile on water or used in rain. When i asked they showed some marks on charging port and they said bcz of this they fp sensor is not working and the board has to be changed which costs Rs.1500. Seriously I didnt face any other issue apart from fp issue. Why they should change the charging board for fp issue. Can someone help what to do further.

[Catverse]

Sometimes Same happens to me.
You can try this, it worked for me.
Delete your old finger Prints and renew it in every month.🙂

[VigneshBabuMRJ]

I tried it bt the thing is it works for half day r sometimes a week. Then again same issue. Sometime it works for 2 hrs after restart then again issue comes back.

[Catverse]

Actually Samsung Fingerprint Sensor is not that much good compared to other.
They needs to improve it.
Go for Samsung Care or U can try Whatsapp Customer Support.

[TimonN]

Bro, do not accept Service center's reply.
Escalate issue to higher level by writing to service head and write to ceo.
If they still do not agree then approach consumer forum/court.

[VigneshBabuMRJ]

Sure bro.

[cs-member13]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We apologize for the inconvenience caused to you. To resolve "fingerprint" issue kindly follow the given below steps:-

1. Try after register a new fingerprint. To register a new fingerprint:-
Settings> Bio metric and security>Fingerprints > Continue > Set secure screen lock > Start with center.

2. Reset the device and before resetting the device make sure to create backup of your device via Smart Switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite
Settings > General Management > Reset.

After performing the troubleshooting steps if the issue still persists, kindly get back to us with additional information- Error log File, Video or Screen-shots. This will help us to further investigate and resolve your concern (Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

[VigneshBabuMRJ]

Tried this already and shared logs. I don't trust response from service center guys. Seriously if there are some water lock in charging port, fingerprint sensor will not work? Everything works fine apart from Finger print sensor. I have shared logs many times already. Cannot reset device anymore and not going to trust.