Original topic:

Files got automatically Deleted

(Topic created on: 10-20-2021 12:42 PM)
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milanvthakor
Active Level 3
Options
Galaxy M
My files and data gets automatically deleted from the phone after 24 hrs. I noticed that it deletes data from the 4th level folder onwards. For example if my directory structure is like /home/docs/image/dogs/ then it deletes all the data from dogs folder onwards. 

Why is it happening? Is there any limitation for the directory structure like we can't create sub-folders after particular level? 
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14 Comments
Galaxy M
I don't think there is something like directory structure which limits upto 4th level.
There maybe some software problem with your device factory reset it.
If problem persist visit service center.
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milanvthakor
Active Level 3
Galaxy M
Its not only happening with me, most of the people are facing it. Even flagship phones are having the same issue.
Galaxy M
I don't have such issues. Could you let me know when you get a solution. Please
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sammy37737
Active Level 1
Galaxy M

Disable storage booster using adb

Galaxy M
So the storage booster is the culprit, why Sammy is doing this 🤦🏻‍♂️
Even in power saving mode the battery drains like crazy than standard mode. Samsung really needs to work on these features
milanvthakor
Active Level 3
Galaxy M
It shouldn't be the option, Right!! Its a good feature that its deleting cache and log files. But the problem is why its deleting user data? I think its a bug .
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Galaxy M

Dear Samsung Member,

Greetings from Samsung Customer Support!

We acknowledge your query and apologize for the same. We would request you to register your concern in Samsung Members Application. So, that our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Note. please attach the error log file within 15 minutes of the error occurred.

Thank you for writing to Samsung.

Warm Regards,  
Samsung Customer Support 

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milanvthakor
Active Level 3
Galaxy M
Already submitted the error report, Please fix this in next security update. 🙏
Galaxy M
Bhai even i faced this issue and i lost many files this way...folders didnt get deleted but files(even zip files) got deleted.

If u got any solution to restore it plz tell me too