Original topic:

Fast Charging Issue After Security Patch Update

(Topic created on: 07-05-2020 07:09 PM)
664 Views
imDharm
Active Level 6
Options
Galaxy M

After update of jun security patch my m30s fast charging is gone to be slow charging.

today i put my mobile in charging  in aeroplane mode ( battery 9% ) at 6.10 am. then i see after 9.00am its charge only 65%. is it possible that fast charging took this time very long?

7 Comments
Ehsank
Expert Level 5
Galaxy M
bro change ur cable then observe
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ADSoomeet
Active Level 9
Galaxy M
Have you tried restarting your phone? This sort of behavior is often seen after a software update.
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Sharan_T
Active Level 3
Galaxy M
I'm using A50 and regarding slow charging issues, I have raised a error report by providing my log files. Samsung analysed my log files and sent me the reply conveying... samsung prevents fast charging if the temperature of the mobile is high when you plug in the charger in order to prevent battery swelling. Then I tried to charge my phone when it is in Normal heat. Comparitively It charges quickly
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Galaxy M
but my mobile only heats up while charging cause i dont play games
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Anonymous
Not applicable
Galaxy M
Try changing adapter or cable?
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Rajeshsahani
Active Level 1
Galaxy M
fast charging chahata hun,
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Samsung_Support3
Moderator
Moderator
Options
Galaxy M

Dear Samsung Member,

Greetings from Samsung Customer Support!


Please perform the below mentioned steps to resolve the issue:

 

1. Check charging, if rating is 15W or above. Kindly try to charge the device in a non-inverter socket.

Note: Kindly open Device care from Settings > Battery > Please tap on 3 dots(more option) at the top right hand side > please select settings > enable fast cable charging.

 

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).


Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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