Facing purple screen problem with my M32

[sidd2020]

Hi everyone I am facing purple screen problem with my M32 mobile set. Can anyone please let me know how to resolve it. I purchased the set in 2021 now its out of warranty.

[sanketroy27]

This video might help
https://youtu.be/F6g1cQIDiSE?si=nnc083N6LxCtdlZ2

[cs_member10]

Dear Samsung member,

Greetings from Samsung customer support.

As per your query, kindly follow the easy troubleshooting steps which might help to solve the issue.

Kindly restart your device once: To power off through Quick settings, swipe down from the top of the screen. Tap the Power icon in the upper right of the screen (next to the Settings icon), and then tap Power off.

Update device software (If Software update available): https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

You can reset your device by following the steps.
1. Kindly create a data backup of your device via the SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
2. Remember the Google password before resetting the device because it is required during initial setup.
3. If you do not remember then advise to reset (Forgot password) his/her Google account.

Path: Settings> General Management.>Reset>Temporary cloud backup or External storage backup>After backup tab on Factory data reset to reset your device to its factory default settings.
This will erase all data, including files and downloaded apps.

In case the issue still occurs, please visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support.

[ShankarRai]

Need to replace

[Harishhvr]

Change lcd display its cheaper & future proof because lcd display won't have this kind of issues & display lines, u can also change new amoled display which costlier than the lcd. Choice is urs.

[ShankarRai]

You need to change screen