Facing motion smoothness problem😪😪

[Mr_Aniket]

In my M14 4g,the default smoothness is 90hz but it feels like 59-60hz.Its not smooth like 90hz.

Why??

[Yasir10]

Possible Reasons and Solutions for Your Issue

If the default refresh rate of 90Hz on your Samsung Galaxy M14 4G feels like 59-60Hz, here are the reasons and solutions:


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Reasons for the Issue:

1. Optimization Issues:
Some apps or the UI may not fully support the 90Hz refresh rate.


2. Performance Mode:
If the phone is in battery-saving mode, the refresh rate might drop to 60Hz.


3. Software Issues:
Bugs in the software or One UI can cause the refresh rate to underperform.


4. Hidden Settings:
If some developer settings are not tuned correctly, the 90Hz refresh rate might not work properly.


5. Hardware Limitations:
The M14 4G is a mid-range phone, and its processor might struggle to consistently support 90Hz during heavy tasks.




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Solutions:

1. Check Performance Mode:

Go to Settings > Battery and device care > Battery > Performance mode

Enable performance mode.



2. Enable Developer Options:

Go to Settings > About phone > Software information > Build number, then tap the "Build number" 7 times to unlock Developer Options.

In Developer Options, enable "Force 90Hz refresh rate" (if available).



3. Remove Unnecessary Apps:
Uninstall unused or unnecessary apps to optimize your phone’s performance.


4. Check for Software Updates:

Go to Settings > Software Update > Download and Install

Make sure your phone has the latest software version.



5. Perform a Factory Reset (Last Option):

Back up your data and then perform a factory reset if none of the above solutions work.



6. Visit a Service Center:
If the problem persists, visit a Samsung service center for assistance.




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Questions:

1. Is Battery Saver enabled on your phone?


2. Is your phone running the latest software version?


3. Does the phone slow down even more during heavy apps or games?



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[goodthings · Accepted solution]

Kindly complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue and wait for next update may be fix it by Samsung team soon. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.

[Mr_Aniket]

Thanks dear ❤😊🙏

[goodthings]

Your's most welcome dear.🙏

[Mr_Aniket]

😊😊❤

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We also request you kindly share the log file. Also, share the video clips and images for better understanding. This will help us to investigate further and resolve this issue.

To share the log file: Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> Select the appropriate issue category> Type your query and send.

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support