Facing issues while making a conference call

[Manoj1993]

Dear Team,

When I am doing a conference call I am able to hear what others are saying but what i am speaking is not audible to anyone. Can you please help me in resolving this issue on priority.

Thanks,

Manoj

[Aashish]

Is this problem only when using conference calls? Is you mic working fine (test using voice recorder).

[Manoj1993]

yes it's working fine. It's only people dont hear me during a conference call

[Samsung_eVVpMkl]

1993

[Samsung_eVVpMkl]

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[Samsung_eVVpMkl]

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[Samsung_eVVpMkl]

https://xd27596oej.execute-api.us-east-1.amazonaws.com/v2/oauth2/authorize?client_id=59h8pgvbqs5hijp...

[Samsung_eVVpMkl]

Repiy

[Manoj1993]

Any update?

[cs-member13]

Dear Samsung Member,

Greetings from Samsung Customer Support!

Please be assured and to resolve "Sound" issue kindly follow the given below steps:

1) Safe mode:-Power off the device > Press and hold the Power key for one or two seconds to turn on the device > When the Samsung logo appears, press and hold the Volume down key.
Note :-To exit safe mode restart the device .

2) Reset the device: -Kindly create data backup of your device via SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.

Tap on Settings>Tap on General Management>Tap on Reset.

If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support