Facing bluetooth related issue since one'ui 5 update

[Mayank690]

Every time I try to connect my headphones with Bluetooth the song stops playing after 3 Seconds every time and with my neckband the bluetooth disconnect automatically after some times i have tried my headsets with other mobile and they working fine.

I have cleared the paired devices history, i have restarted my phone i have done trouble shooting. 

In short I tried every possible ways and also contacted with coustomer care and service center they told wait for a update this is a software related bug 

To day i received an update but the problem is there

Please kindly do something if someone from samsung reading this

#m53 #bug #bluetoothrelatedbug #coustomercare

[Anonymous]

have you downloaded today's update in m53

[Mayank690]

Yes I have already done that
But the bug was still there

[parimal_7]

Same for me. After update too, the bug is still there.

[Mayank690]

Do you have the same device
If yes, are you also facing this problem

[parimal_7]

Yes mine too M53. And yes, facing the issue aftr update too.

[Mayank690]

And i think battery backup is also decreased

[cs_member8]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We acknowledge your query and apologize for the inconvenience caused to you and will surely assist you regarding the same. We would request you to register your concern in Samsung Members Application. So, our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report).

Note. please attach the error log file within 15 minutes of the error occurring.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

[Mayank690]

I have already done that before 2-3 times
No response from your side 🙂